Introduction
Dada8 recognises that gambling can affect individuals in different ways and is committed to responsible operation. This Self-Exclusion Policy (the Policy) provides a formal mechanism for you to voluntarily suspend access to the Dada8 Platform for a defined period or indefinitely, to support healthier gambling habits and to reduce related risks.
Scope and Eligibility
This Policy applies to all users aged 18 years or older of the Dada8 Platform. Self-exclusion covers all gambling activities and products offered by Dada8 on the Platform.
Self-Exclusion Periods
You may elect one of the following exclusion options:
- Fixed-term exclusion: a minimum of 3 months and a maximum of 5 years.
- Indefinite exclusion: no expiry date until you request reactivation.
At the end of a fixed-term exclusion, the account will be automatically reactivated unless you have requested extension or termination in accordance with this Policy.
How to Implement Self-Exclusion
Requests may be submitted through the Self-Exclusion feature accessible within the Dada8 Platform (available to users who are logged in) or by contacting the Dada8 Customer Support Team. A valid request requires your account identification and the chosen exclusion period. Processing is effected promptly upon receipt and verification of your request. During processing, access to the Platform may be restricted consistent with the requested exclusion period.
Effect of Self-Exclusion
During the self-exclusion period, your Dada8 Account will be suspended from all gambling activity on the Platform. You will be unable to log in, place bets, claim bonuses, participate in tournaments, or access any gambling functionality. Promotional communications and marketing materials will be paused for the duration of the exclusion.
The Company will take reasonable steps to enforce the exclusion. The Company cannot be liable for breaches arising from deliberate circumvention or access via non-standard channels outside the Platform.
Termination and Reactivation
At the end of a fixed-term exclusion, the account will automatically reactivate, subject to any verification checks required by our Terms and Conditions. Early termination may be requested by you; such termination shall take effect after a 24-hour cooling-off period during which you may reconsider. If you attempt to register a new account or re-activate during an active exclusion, such actions may be treated as a breach of this Policy.
Privacy and Confidentiality
All self-exclusion requests and related personal data are processed in accordance with the Dada8 Privacy Policy. Information will be stored securely and retained only for as long as necessary to administer the exclusion and to comply with applicable legal and regulatory obligations. Data may be disclosed to regulatory authorities as required by law.
Support and Responsible Gambling Resources
Throughout the self-exclusion period, Dada8 supports responsible gambling. We provide access to information and resources relating to responsible gambling and to recognised gambling support organisations where applicable.
Policy Amendments
Dada8 reserves the right to amend this Policy at any time to reflect changes in applicable law, regulatory requirements, or business practices. Material changes will be communicated in accordance with our Terms and Conditions. Continued use of the Platform after amendments constitutes acceptance of the updated Policy.
Contact and Assistance
For questions or to initiate self-exclusion, contact the Dada8 Customer Support Team via the in-platform Support channel. We will acknowledge requests promptly and confirm the outcome in writing where appropriate.
Regulatory and Licensing Statement
Dada8 operates under applicable gaming licenses and regulatory oversight appropriate to its jurisdictions. This Policy aligns with regulatory expectations regarding player protections and responsible gambling measures.